Aidan is an international expert in service strategy development and management with 25 years experience on both sides of the customer-supplier interface in multiple marketplaces. As Founder of Servitize, Aidan has established a leading service strategy and design business working with the private and public sectors in Ireland and abroad. Prior to founding Servitize, Aidan worked with executive management at Nikon and Intel  across Europe, US and Asia. Aidan was responsible for business planning, business development and extended service offering design, development and implementation. Aidan has been an early advocate for service design and design thinking through his blogs and speaking engagements. Aidan has also worked as a service sector advisor to a number of professional consultancy firms. He has delivered workshops on Service Strategy & Design and has contributed to recently published books including This is Service Design Thinking. He is currently writing a management book on service strategy. Aidan is currently leading the development of a service cluster in the South-East region of Ireland. This cluster is an industry led initiative promoting knowledge sharing and best practice among service providers in the region. It will also create a national focal-point for service innovation and competency.

Aidan is the CEO and Principal Consultant with SERVITIZE.


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